Frequently Asked Questions
Everything you need to know about Axor gear and services.
How do I determine my correct helmet size?
To find your perfect fit, measure the circumference of your head just above your eyebrows and ears using a soft tape measure. Compare your measurement to our official size chart located on each product page to ensure maximum safety and comfort.
Are Axor helmets certified for safety?
Yes, every Axor helmet is engineered to meet or exceed international safety standards, including DOT (Department of Transportation) and ECE (Economic Commission for Europe) certifications, depending on the specific model.
How long does shipping take for my order?
Orders are typically processed within 24-48 hours. Domestic shipping usually takes 3-7 business days, while international delivery times vary by location. You will receive a tracking number via email as soon as your order ships.
What is your return and exchange policy?
We offer a 15-day return policy for unused items in their original packaging with all tags attached. If you received a helmet that doesn't fit, you can initiate an exchange through our online returns portal.
Can I purchase replacement visors or spare parts?
Absolutely. we stock a wide range of official Axor accessories, including smoked, clear, and iridium visors, as well as replacement cheek pads and breath deflectors to keep your gear in top condition.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and select buy-now-pay-later options at checkout for your convenience.